Terms and Conditions for Trekking Bookings on Veteran Everest Trek

1. Booking Confirmation

• Unless stated otherwise, a booking will only be confirmed upon receipt of a non-refundable deposit (usually 20-30% of the total trekking cost).
• The remaining balance must be paid before the trek commences (or as per specific conditions mentioned in the invoice).
• All bookings are subject to availability at the time of confirmation.

2. Cancellation Policy

Cancellation by Clients:

• 30+ days before the trek: 10% cancellation fee for the total trip cost.
• 15-30 days before trek: 25% cancellation fee.
• Less than 15 days before the trek: No refunds provided.

Cancellation by the Agency:

In rare cases of unforeseen circumstances (natural disasters, political instability, etc.), the agency reserves the right to cancel the trek.

Clients will be offered an alternative trek or a refund, minus any non-refundable expenses already incurred.

3. Refund Policy

No refunds will be provided for unused services (meals, accommodation, transportation, etc.) during the trek once the trip begins.

Refunds will not be issued for cancellations due to personal emergencies, illness, or delays caused by external factors like weather conditions.

4. Travel Insurance

Clients must have travel insurance that covers medical evacuation, high-altitude trekking, accidents, theft, and trip cancellations.

The agency is not responsible for any insurance-related matters.

5. Health and Fitness

Clients are responsible for ensuring they are fit for trekking and have consulted a medical professional if needed.

The agency reserves the right to refuse any participant deemed unfit for the trek for their safety.

6. Risks and Responsibilities

Clients understand that trekking involves inherent risks such as accidents, injuries, altitude sickness, natural disasters, etc.

The agency and its staff will take all reasonable precautions but shall not be held liable for any injury, loss, or damage during the trek.

Clients must comply with the instructions of the trekking guide for safety purposes.

7. Changes to Itinerary

The agency reserves the right to modify itineraries due to unforeseen circumstances like weather conditions, trail conditions, flight cancellations, or safety issues.

Additional expenses arising from such changes (extra accommodation, transportation) will be the responsibility of the client.

8. Permits and Documentation

The agency will assist in obtaining necessary permits for trekking (TIMS, national park fees, etc.), but clients must provide valid documents such as passports, visa copies, and photos.

9. Personal Belongings

The agency is not responsible for the loss, damage, or theft of personal belongings during the trek. Clients should take necessary precautions.

10. Payment Methods

Payments can be made via cash, bank transfer, or other methods specified by the agency. Any transaction fees are to be borne by the client.

11. Code of Conduct

Clients are expected to respect local customs, communities, and the environment. Any inappropriate behavior could result in the termination of the trek without a refund.

12. Acknowledgment of Agreement

By booking a trek, clients agree to abide by these terms and conditions.